Privacy Policy

We're not in the business of selling your data or spamming you. Here's what we actually do with it:

• Project delivery: This is the big one. We use your info to design, plan, and execute your sports or entertainment venue project.
• Communication: Keeping you updated on project progress, answering questions, scheduling meetings - the usual back and forth.
• Legal stuff: Sometimes we need to keep records for contracts, permits, building codes, and other regulatory requirements.
• Improvement: Understanding how people use our site helps us make it better. We're always tweaking things.
• Marketing: Occasionally we'll send updates about our work or industry insights. But only if you're cool with it - and you can opt out anytime.

Bottom line: we use your information to serve you better and deliver spaces that actually work. That's it.

We don't just hand your information out to random people. But sometimes we need to share it with:

• Project partners: Engineers, contractors, acoustic specialists - the people who help us bring your arena to life. They only get what's relevant to their part.
• Service providers: Companies that handle our email, cloud storage, or website hosting. They're contractually bound to keep your data secure.
• Legal requirements: If Canadian law requires us to disclose something, we will. We're not gonna break the law for anyone.
• With your permission: If you want us to share your project as a case study or reference, we'll always ask first and get your explicit okay.

We never sell your data to third parties. That's not how we roll, and frankly, it's not what we're about.

Security isn't just an IT thing for us - it's about respecting your trust. Here's what we do:

• Encryption: Your data is encrypted both when it's moving between systems and when it's stored on our servers.
• Access controls: Only team members who need access to your information get it. We're not letting interns browse through client files for fun.
• Secure facilities: Our Toronto office has physical security measures, and our digital systems are regularly updated and monitored.
• Regular audits: We review our security practices regularly to make sure we're staying current with best practices.
• Staff training: Everyone on our team knows how to handle sensitive information properly. It's part of our culture.

No system is 100% foolproof, but we're doing everything reasonable to keep your data safe. If something ever goes wrong, we'll let you know immediately.

We don't hoard data forever, but we can't just delete everything the moment a project wraps up either.

• Active projects: We keep everything related to your project while we're working together - drawings, communications, decisions, the whole package.
• Completed projects: After completion, we retain project files for 7 years minimum. This is partly legal requirement, partly practical - arenas are complex and questions can come up years later.
• Marketing inquiries: If you reached out but didn't move forward with a project, we'll keep your info for about 2 years in case you change your mind.
• Legal obligations: Some records need to be kept longer for tax, regulatory, or legal reasons. Canadian law is pretty specific about this stuff.

Once we don't need your data anymore, we securely delete or anonymize it. We're not keeping old client emails from 2005 just because.

It's your data, and you've got rights under Canadian privacy laws. Here's what you can do:

• Access: You can ask to see what information we have about you. We'll provide it in a readable format within 30 days.
• Correction: If something's wrong or outdated, let us know and we'll fix it. Accurate info helps everyone.
• Deletion: Want us to delete your data? We'll do it unless we have a legal reason to keep it (like ongoing projects or regulatory requirements).
• Opt-out: Don't want marketing emails? No problem. There's an unsubscribe link in every message, or just tell us directly.
• Portability: Need your data in a format you can use elsewhere? We can provide that for most information.
• Complaints: If you think we've messed up, you can file a complaint with the Privacy Commissioner of Canada. We'd prefer you talk to us first though.

To exercise any of these rights, just shoot us an email at info@runeblazearena.info or give us a call. We'll handle it promptly.

Yeah, we use cookies. Not the edible kind, unfortunately. Here's the deal:

• Essential cookies: These keep the site working - remembering your preferences, keeping you logged in if you're accessing project portals, that kind of thing.
• Analytics cookies: We use these to see which pages people visit, how long they stay, what they click on. It's all anonymous and helps us understand what's useful.
• No advertising cookies: We're not tracking you across the internet or serving targeted ads. That's not our game.

Most browsers let you control cookies through settings. Block 'em all if you want - just know that some features might not work as smoothly.

We also use standard server logs that record IP addresses and basic technical info. It's pretty much industry standard stuff for maintaining and securing a website.

We're based in Toronto, but sometimes we work on projects outside Canada. When that happens:

• Your data might be transferred to or accessed from other countries where project work is happening.
• We make sure any international transfers comply with Canadian privacy laws and have appropriate safeguards in place.
• If your project is in a jurisdiction with specific privacy requirements (like Europe's GDPR), we'll follow those rules too.
• We'll always let you know if your data needs to cross borders and why.

Different countries have different privacy standards, but we maintain our own high standards regardless of where the project is located.

Privacy laws and our practices evolve over time. When we update this policy, here's what we'll do:

• Post the new version on this page with an updated "Last modified" date at the top.
• If it's a major change that affects how we handle your data, we'll email you directly if we have your contact info.
• For significant changes, we might ask for your renewed consent depending on what's changed.
• Keep previous versions archived in case anyone wants to see what changed.

We're not gonna sneak changes past you. If something important shifts, you'll know about it.

Look, privacy policies can raise questions. That's totally normal. If something here doesn't make sense or you're worried about how we're handling your information, just reach out.

We're real people here, not some faceless corporation. If you've got concerns, we want to hear them and address them properly. Your privacy matters to us because your trust matters to us.